Privacy Policy

Last updated September 22, 2026. This policy explains what information Pro Fix collects through this website and how we use it.

What we collect

When you use our contact or quote form, we collect the details you enter — your name, phone number, email address, the service you need, and your message. If you use the live chat, we receive the messages you send and any contact details you choose to share. We do not require you to create an account.

Live chat

Our live chat is provided by tawk.to. When you open or use the chat, tawk.to processes your messages and basic technical information (such as your browser type and the page you are on) so we can reply to you. Chat conversations are handled under tawk.to's own privacy policy as well as this one.

How we use it

We use your information only to respond to your request, schedule service, and follow up about the work you asked about. We do not sell your information, and we do not share it except with the service providers that help us operate — for example, the email delivery service that carries your form message to us.

Cookies and analytics

This site uses what is needed to load pages, the cookies our live chat provider (tawk.to) sets so a conversation can continue as you move between pages, and, where enabled, basic analytics to understand which pages are useful. We do not use your information for third-party advertising.

How long we keep it

We keep enquiry details as long as needed to serve you and to keep normal business records, then remove them.

Your choices

You can ask us to update or delete the information you sent us. Call (559) 470-7000 or use our contact page.

Contact

Questions about this policy? Reach Pro Fix at (559) 470-7000 or through our contact page. Pro Fix serves Fresno, Clovis, and the Central Valley.